Purchase Policy

Effective November 15, 2026

This Purchase Policy applies to every order placed with Cireli Mori. It is part of our Terms of Service. By placing an order you agree to it.

Every piece is made to order for the person who orders it. Allow 3 to 4 weeks for making and shipping. Because each piece is made for one customer, all sales are final.

1. Made to order

Nothing is made until you order it. Each piece is cut and made using the size, fit, height, weight and any measurements you give us at the time of the order. Check them before you place the order. We make what you ordered, in the sizes you gave us.

We may contact you to confirm or question a size or measurement. If we do, making does not start, and the making time does not begin to run, until you answer. If you do not answer within a reasonable time we may make the piece from the details you gave or cancel the order.

2. Making and shipping time

Allow 3 to 4 weeks from the day we accept your order for your piece to be made and shipped. This is an estimate, not a guaranteed date. Making, quality checks, shipping, customs clearance and delivery can take longer, especially around holidays, for larger orders, for unusual sizes or measurements, and for addresses outside the United States.

A delay does not give you the right to cancel an order, to refuse delivery, to a refund, to a price reduction or to compensation. If you need a piece for a particular date, order well ahead of it. We are not responsible for a missed event or occasion.

Items in one order may be made and shipped at different times and in separate packages.

3. Prices, taxes, duties and payment

You pay the full price of your order, plus any shipping charges and taxes shown at checkout, when you place it. We do not begin making a piece until payment has been received in full and cleared. Prices may change at any time before we accept your order.

Orders delivered outside the United States may be subject to duties, import taxes, brokerage and other charges collected by the carrier or the authorities. Those charges are yours to pay. We do not control them and cannot predict them. If you refuse a delivery or do not pay those charges, the order is not refunded.

Where a set price is applied to a jacket and pants of the same design bought together, that price applies only while both pieces are part of the order.

4. Changes and cancellations

You may ask to change or cancel an order by emailing support@dployers.com within 24 hours of placing it. After 24 hours, or once making has started if that is sooner, an order cannot be changed or cancelled, because materials have been cut or committed for you.

We may accept or decline a request made after that point, at our discretion, and may charge for work and materials already used.

We may cancel an order, in whole or in part, at any time for the reasons set out in our Terms of Service. If we cancel an order you have paid for and have not received, we refund what you paid for the cancelled items.

5. All sales are final

Because every piece is made to order for one customer, we do not accept returns and do not offer exchanges, store credit or refunds for a change of mind, for a size or fit you chose, or for a colour, material, detail or finish that differs from what you expected.

Please read section 3 of our Terms of Service on product images, descriptions, colours and sizing. The finished piece may differ from its images. Those differences are not defects.

6. Fit

You are responsible for the sizes and measurements you give us. Size guidance and any size the Site suggests are general guidance only, and we do not guarantee fit. A piece made to the sizes you gave us is not defective because it does not fit the way you hoped. We may, at our discretion and at your cost, offer an alteration or a remake at a reduced price. We are not obliged to.

7. Our mistakes, defects and damage in transit

If a piece arrives with a manufacturing defect, is not the item or size you ordered because of our mistake, or was damaged in transit, email support@dployers.com within 7 days of delivery with your order number, a description and clear photographs of the piece, the problem, the labels and the packaging. Do not wear, wash or alter the piece, and keep all packaging.

If we agree there is a defect, a mistake of ours or transit damage, we will, at our choice, repair the piece, remake it, replace it or refund the price you paid for it. That is your only remedy. We may require the piece to be sent back before we do so. A remake takes a further making period.

Normal making tolerances, variations described in our Terms of Service, wear and tear, damage caused after delivery, and damage from washing, heat, alteration or misuse are not defects. Claims made more than 7 days after delivery, or for a piece that has been worn, washed or altered, may be declined.

8. Shipping, delivery and risk

We ship to the address you give at checkout. Check it carefully. We are not responsible for an order sent to an address you entered incorrectly, and re-shipping is at your cost. Some addresses, including post office boxes, freight forwarders and some countries, may not be served.

Ownership of a piece and the risk of loss or damage pass to you when we hand it to the carrier. Delivery dates and tracking information come from the carrier and are estimates. A package the carrier records as delivered is treated as delivered. We may require a signature on delivery.

If a package is returned to us because it was refused, unclaimed or undeliverable, we may re-ship it at your cost or keep it for a reasonable time and then dispose of it. The order is not refunded.

9. Refunds

Where a refund is due under this policy, it is made to the original payment method, for the price paid for the item concerned. Original shipping charges, duties, taxes collected by others and return shipping are not refunded unless the law requires it. Your bank or card issuer controls how long a refund takes to appear.

10. Payment disputes

If you have a problem with an order, contact support@dployers.com first. If you reverse or dispute a valid charge, we may suspend your orders and profile, stop making any piece in progress, and recover the amount and our related costs from you, to the extent the law allows.

11. Offers, gifts and price changes

We do not match a price that changes after you order. Any offer, code or gift card is subject to its own terms, cannot be applied after an order is placed, cannot be combined unless we say so, has no cash value and may be withdrawn at any time. A piece bought as a gift is subject to this policy in the same way, and any remedy is given to the person who placed the order.

12. Personal use

Products are sold for personal use and not for resale. A piece bought from anyone other than Cireli Mori is not covered by this policy.

13. Your legal rights and changes to this policy

Nothing in this policy removes a right that the law of your place of residence gives you and does not allow to be waived. We may change this policy at any time by posting a new version. The version in force when you place an order applies to that order.

Questions about an order: support@dployers.com.